FAQ's

🧴 PRODUCT QUESTIONS

1. Are Fausta Natural™ products safe for all skin types?
Yes! All our products are made with natural, gentle ingredients suitable for all skin types — including sensitive skin.

2. Are your products 100% natural?
Absolutely! Every Fausta Natural™ formula is made with pure, plant-based ingredients — no parabens, sulfates, or harsh chemicals.

3. Can I use the Carrot Body Oil and Face Serum together?
Yes. For best results, use the Carrot Soap to cleanse, apply the Face Serum on your face, and finish with the Body Oil for deep hydration.

4. How long before I start seeing results?
You’ll notice softer, more radiant skin within a few days, and visible improvement in tone and texture after a few weeks of consistent use.

5. Are your products tested on animals?
Never. Fausta Natural™ is proudly cruelty-free and vegan-friendly.

📦 SHIPPING & DELIVERY

6. How long does delivery take?
Orders are processed within 24–48 hours. Delivery usually takes 3–7 business days, depending on your location.

7. Do you offer international shipping?
Yes! We ship worldwide. Delivery times may vary by region.

8. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery.

9. What should I do if my package is delayed or damaged?
Please contact our customer service team immediately with your order number, and we’ll make it right as soon as possible.

💳 PAYMENTS & RETURNS

10. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options depending on your country.

11. Can I return or exchange a product?
Yes, if your product is unused and in its original packaging. Returns are accepted within 7 days of delivery.

12. What if I receive the wrong item?
We sincerely apologize! Contact us right away, and we’ll send you the correct product at no extra cost.